Refund & Exchange policy

REFUND & EXCHANGE POLICY

We want you to enjoy your perfume! Here's how we handle exchanges and refunds polices if you're not satisfied

Refunds Policy

If the perfume item is broken, flawed, or incorrect, you can request a refund within 30 days of receiving it. Products must be brand-new, unopened, and in their original packaging. Please email us first with your order number and photos or video of the item.

Exchanges

Need a different scent or product? No worry! You can exchange any unopened item within 30 days of purchase. Just contact us, and we will assist you through the exchange process.

Non-Refundable Items

We are unable to accept returns or exchanges for opened items or used perfume due to hygienic and safety concerns.

After we receive and review your return, we issue refunds within 5–7 business days. The credit will be issued to the original payment card.

Shipping Charges

Customer is responsible for return shipping costs except if the product is damaged or incorrect.

How to Initiate a Return or Exchange

Contact our customer service via email with order number and return reason. We'll provide instructions and a return address.